What is Service Design? A tale of two coffee shops

What makes people choose one coffee shop over another when both offer the exact same coffee for the same price? And what makes them come back, again and again?

Here’s short video explaining why putting people at the heart of the experience, embracing co-creation, and taking a holistic approach is what Service Design is all about.

What is Service Design? A tale of two coffee shops from Fjord on Vimeo.

17. April 2017 by Karabo Ngoatle
Categories: Service Design | Tags: , , | Leave a comment

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