UNDERSTANDING
1 Interviewing
2 Observation
3 Contextual Inquiry
4 Walk-a-Mile Immersion
5 Surveys
INVOLVING
1 What’s on Your Radar?
2 Buy a Feature
3 Journaling
4 Co-Design
5 Moodboarding
MEASURING
1 Usability Testing
2 Heuristic Review
3 Experience Benchmark
4 Accessibility Audit
5 Content Audit + Inventory + Strat
MAPPING
1 Cardsorting
2 Stakeholder Mapping
3 Persona Profile
4 Experience Diagramming
5 Concept Mapping
PRIORITISING
1 Affinity Clustering
2 Build Your Own
3 Bull’s-eye Diagramming
4 Importance/Difficulty Matrix
5 Visualize-the-Vote
FRAMING
1 Problem Tree Analysis
2 Statement Starters
3 Abstraction Laddering
4 Rose, Thorn, Bud
5 Cost/Value Relationship
IDEATING
1 Ideation Games
2 Thumbnail Sketching
3 Creative Matrix
4 Round Robin
5 Alternative Worlds
MODELING
1 Storyboarding
2 Schematic Diagramming
3 Prototyping
4 Appearance Modeling
5 Concept Poster
DOCUMENTING
1 Blueprint
2 Information Architecture
3 Interaction Flow
4 Styleguide
5 Wireframe
FUTURE METHOD PACK
Trends Reframing
Business Drivers
Cost/Value Relationships
SET Factors
Technology Feasibility Assessment
Territory Mapping
Value Proposition Canvas
Brand Associations
Backcasting
Chance Associations
Context Tangents
Edges and Extremes